Job Description

Operations Analyst

Location

Location:Manchester

Type

Type:CONTRACT

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We are Smart DCC

Together we're building a greener tomorrow

Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale – and variety – and opportunities for the people who'll help us do it.

The role

Operations Analyst | Hybrid Location: Manchester

This is a 12 month FTC

Closing date : - 18th September (may close early if a high volume of CV's are received)

Join the Service Enablement Team within Core Operations as an Operations Analyst, playing a key role in supporting the migration and cutover of smart devices and gateway connections onto the DCC network. This is an excellent opportunity for an analytically minded professional to work across operational support, incident management, data analysis and continuous improvement activities, helping deliver critical services that support Britain's smart metering infrastructure while developing broad stakeholder engagement and technical operational experience.

About the DCC

We're powering Britain's smarter, greener future. Today. Tomorrow. Together.

Today, we're deeply invested in building a resilient, sustainable smart energy network that drives transformation. Our success is driven by curiosity, ambition, and tenacity.

Tomorrow, we see vast opportunities for growth and development, contributing to decarbonisation and the Net Zero mission. We'll continually develop Smart DCC to fulfil our obligations to consumers and achieve even more with our customers, partners, and each other. Join us and benefit from development opportunities ranging from talent programmes, academies and always-on learning, to exposure to senior stakeholders and industry experts, contributing to complex projects and receiving constant support to drive your own development.

Together, we embrace change, unite in our shared passions and support each other. Working as one team and across our industry, we rise to the challenge to shape Smart DCC and the future.

A career at Smart DCC means being part of something bigger: a dynamic organisation that's not just helping transform energy but also shaping the future. We offer a unique, fulfilling environment where you can thrive today, develop for tomorrow, and achieve together.

How you will contribute to transforming the smart energy network and shaping the future
  • Provide operational support across projects, incidents and service activities, ensuring delivery against industry and regulatory obligations.
  • Conduct technical investigations, incident triage and remediation activities, working closely with service users, suppliers and third parties.
  • Analyse operational data, generate insights and support forecasting, demand planning and decision-making across project activities.
  • Own and drive continuous improvement initiatives to enhance team efficiency, service performance and customer outcomes.
  • Manage stakeholder relationships across customers, suppliers and internal teams, ensuring successful delivery of project and operational objectives.
What you need to bring
  • Strong operational, incident or service management experience within a technical, operational or regulated environment.
  • Proficiency in Microsoft Excel, Power BI and data analysis, with the ability to interpret complex information and provide actionable insights.
  • Experience managing stakeholders, suppliers and customers, with strong communication, influencing and relationship-building skills.
  • Understanding of project delivery, continuous improvement and problem-solving methodologies, ideally supported by ITIL knowledge or experience.
  • Excellent analytical, organisational and decision-making skills, with the ability to manage multiple priorities and perform effectively under pressure.
Benefits

While our mission is ambitious, we also prioritise balance, offering flexibility and support to help you thrive both personally and professionally. At DCC we reward fairly and recognise fully because our continued success depends on our people.

We also offer a competitive hybrid working policy for most roles, competitive salaries with regular benchmarking, bonus opportunities linked to personal and company performance, a generous pension scheme, annual leave allowance, private healthcare and a range of flexible benefits that can be tailored to individual needs.

Ready to make an impact, grow, and be part of something bigger? Apply now to find out more and complete our short application.

As a Disability Confident employer, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this advert in an alternative format, or have any questions before applying, please contact the Recruitment Team.

Join Smart DCC, a dynamic organisation where every day brings a chance to make a difference.

Please click here to view our diversity and inclusion policy.

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Smart together

Our values and behaviours

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Make a difference

We believe in our purpose. Together, we work as one team, always looking for ways to improve and support DCC’s role in a low-carbon future.

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Act with integrity

We treat everyone with kindness, consideration and respect. We keep our promises to our customers. And if something doesn’t feel right, we speak up.

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Be accountable

You can depend on our word. We’re clear about our roles and we take the initiative, while respecting the processes we have in place.

Rewards & Benefits

Get perks that work

Personal Development

Our training and development opportunities help you be your best self – from regular 1-2-1s all the way up to professional qualifications.

Group income protection

Provides a continuous income if you're unable to work due to illness or injury for more than 26 weeks.

Pension Plans

Our Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.

Flexible Holidays

Need more time off? Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.

Cycle to Work Scheme

We’re big on keeping things green. If you want to cycle to work, we'll loan you the gear through salary sacrifice to make it tax-efficient.

Flexible working

As we all transition to a new normal, we can help you find the hybrid working pattern that suits you and your team best. 

Additional Benefits

Add more to your core

Travel season ticket loan

Save some cash by paying your travel costs up front with a season ticket loan you repay out of your salary each month.

Bonus

We reward everyone with an annual bonus based on their role, team and individual performance.

Medical cash plans

Buy tax-efficient private health cover that gives you cash back for medical, optical and dental expenses – starting from £6.50 a month.

Life cover

Create peace of mind with additional life or critical illness cover that pays out a lump sum when you and your family need it most.

Charity days

We encourage you to spend a day each year volunteering for a cause you're passionate about.

Childcare vouchers

Buy vouchers from your pre-tax salary to save money on childcare costs.

Health screening

Proactively manage your health with a consultation and tests through Screenetics.

RAC discount

Save as much as £99.25 with 50% off personal RAC breakdown cover, starting at £29 a year for roadside cover.

Vision Express discounts

Get discounts on eye care for both you and your family through Vision Select.

Mobile phone discounts

Enjoy discounts for you and up to five friends or family members with O2.

Discounted gym membership

Workouts work out cheaper with our special rates at Incorpore's 2,000 gyms including Fitness First, David Lloyd and Virgin Active. 

Retail and leisure discounts

Access a range of other discounts on the fun stuff.

Application Process

The steps to success

Step 1

Find and apply for a role

All vacancies are posted on our careers site on a page like this one, where you can apply online. You'll be asked to submit a short application form so we can find out more about you. Due to the high volume of applications, you'll only hear back from us if you've been successful.

Step 2

Chat with a recruiter

Once you pass the initial screening stage, one of our recruiters will be in touch to chat through the role and your experience. If all goes well, your application will be passed on to the hiring manager, who'll put together a shortlist for interview.

Step 3

Come for an interview

For most roles there'll be a two-stage interview process, which will include questions about your CV, competency and technical skills. For more senior positions there could be an additional interview stage. You may also be asked to give a presentation or complete a technical test, but we'll let you know in advance so you have plenty of time to prepare.

Step 4

Receive an offer

Once the interview process has been completed the successful candidate will receive an offer. Throughout the interview process the recruiter and hiring manager are happy to answer any questions you have. We want to make sure you have all the information you need to decide whether DCC and the role are right for you.

Apply

Operations Analyst

Location

Location:Manchester

Job type

Job type:CONTRACT

Does this sound like the role for you? If so click and apply then fill in your details to begin your application.

Apply

FAQs

You ask. We answer.

What's it like to work at the DCC? 

Life at Smart DCC isn’t about standing still. We’re always evolving, learning and preparing for what comes next.

As our national network grows and strengthens, our people grow too. You’ll gain exposure to complex work, new ways of thinking and opportunities to develop your skills and confidence.

We work as one team, pulling in the same direction. Collaboration and inclusion shape how we work, and everyone plays a part in moving us forward.

Together, we navigate the complexity of Britain’s energy system, adapting to change and delivering reliable services today while building for tomorrow.

Our leaders set the tone through clarity, care and open communication. We value different perspectives and know they help us do better work.

Here, you’ll feel supported, connected and trusted to do your best work, while contributing to something bigger.

Find out more about our culture from some of our people.

What can I expect from the application process?

Our hiring journey is designed to be clear, fair and human – just like us. You’ll always know where you stand, what to expect and what we’re looking for at each step. And we’re just as keen to make sure, we’re the right fit for you.

Our assessment process typically consists of two stages. Stage one is an initial screening, where we’ll discuss your career background, your experience and understand your motivations. Stage two is a more in‑depth interview, focused on assessing your behavioural and technical skills, as well as how well your values align with ours and your long‑term potential. For certain roles, you can expect additional formal assessments, but you’ll know about this before being invited for an interview.

View our latest jobs and apply.

Where can I get support with my application and interview?

If you’re applying for a permanent or contract role, your recruiter will be your main point of contact and will be happy to support you throughout the process.

If you’re applying through a third party, please speak to your agency or umbrella company.

We want you to feel prepared and confident at every stage. If your role includes a presentation or assessment, you’ll always be told in advance and given time to prepare.

What kind of diversity and inclusion programmes do you offer?

DCC has a commitment to building an inclusive workplace welcoming people of all backgrounds. Not just because it’s the right thing to do. It also makes the company stronger. We draw on differences in who we are and what we we’ve experienced. Among other things, we:

  • Offer flexible working arrangements
  • Adhere to equitable and transparent recruitment, training and promotion practices
  • Acknowledge and honour numerous religious and cultural practices
  • Support colleagues as they deepen their awareness of diversity, equality and inclusion issues
  • Resource and support diversity and inclusion forums
  • Offer a range of employee wellbeing programmes and support
  • Regularly seek feedback from our people on a wide range of issues

Do you offer flexible working/working from home?

We’re a hybrid team. We require all our people to work from a DCC office (we have locations in London and Manchester) at least 8 days per calendar month. We do however offer flexible working arrangements to support your individual needs and accommodate for any reasonable adjustments.

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